We’re not talking about fast facts like headcount, products and profits. It’s easy to glean those basics from your website or social profile. We’re talking about a level of insight that leads to long term relationship building, not speed dating.
At The Travel Team, we pride ourselves on getting to know you; your business, your needs, your challenges, your employees and your long-term goals. This insider understanding, combined with our unparalleled experience with Concur, enables us to configure the platform and maximize its capabilities.
“Creating customized solutions is in our DNA,” said Stephen Russell, Business Development Manager, The Travel Team. “The Travel Team was born from a family-owned, multi-national company known worldwide for being innovative and customer-centric. That upbringing has formed our culture and continues to define our business and the way we work.”
We take the time to cultivate an in depth understanding of your operation that enables us to tailor our service model and align our delivery method with your culture to drive personalized results.
“The conversion period is the critical time; this is when we get to know the organization, the culture, the challenges and the opportunities,” said Stephen. “If we understand the environment of the organization we can ensure a successful transition. In some cases, introducing Concur Travel represents a change in business processes for employees so we make sure we’re available when people have concerns to help smooth the process.”
The Travel Team guided one of the largest beverage companies in the US through the Concur implementation as a revitalization of their travel program. Knowing that the centralization of travel would represent a change in how their employees approached travel buying, TTT sent representatives to the client’s national sales meeting to ease concerns and address questions face-to-face with the employees.
“Account managers are empowered to create and implement solutions to support customers,” said Stephen. “In this case, we recognized this was a cultural re-alignment that the customer was going through with respect to travel and we felt that if we put a face to the change, it would have a big impact on the success of the initiative. This was all enabled by our organizational model, which makes a customer’s path to a decision maker much shorter, and the road to solutions direct, efficient and effective.”
What makes us different from other travel providers? Our people. People who know you and your business. People who are invested in your success. People who treat your business like it is their own.
“Our mandate to do what’s right makes our job of earning a customer’s trust easy,” said Stephen. “In travel, Murphy’s Law often applies. Our focus is to make it right for the customer as quickly as possible, putting our clients’ needs before our own. That’s how you form a partnership based on trust, and that’s how we approach each of our customer relationships.”
Want to be working with representatives that know your business? Click or call The Travel Team today at 866-621-4449.
