Unlike other TMCs, our customer-centric approach puts your traveler needs and business first.
In our last blog post, we helped identify some ways in which your current travel management company (TMC) might be falling short. Now that you’re aware of possible issues in your managed travel program, you’re probably wondering what a new travel partner can offer to improve the experience.
Here at The Travel Team, we’ve found that many TMCs underperform in three ways: unresponsiveness, impersonal service, and poor online booking tool management.
These are areas in which we excel. Not only do we provide great service but also a nuanced travel experience that takes into account your unique business drivers. Here’s how:
We respond quickly with solutions.
At The Travel Team, we pride ourselves on our service, and that starts with our response times. Our size allows us the nimbleness to address any concerns our customers have when they arise, not days later. But it’s not our size alone that makes a difference. What really sets us apart is that this approach is ingrained in our culture. It flows from our leadership down to our front-line associates and right to our customer experience.
In practice, it means returning your calls and messages in a timely fashion. It also means responding to situations before your travelers are impacted. In the early days of the pandemic, for example, we proactively navigated ever-changing restrictions and tricky border situations to get thousands of our customers’ travelers home safely. We didn’t wait for them to reach out to us for help.
We provide personalized service, nuance, and know-how.
Our customer-centric approach allows us to provide a more personalized experience. Maybe your current travel partner is too big and your calls get routed to twenty people before someone takes action. At The Travel Team, we understand just how frustrating this experience can be and make it a point to ensure that every interaction is tailored to your business.
We do this by assigning a small team to your account. A small team means familiarity; your account manager knows your business, knows your travelers, and can respond to any issues quickly and insightfully. In fact, many of our customers have had the same account manager for years—in some cases, almost 10.
That translates to a level of knowledge and rapport that’s present in every aspect of the services we provide. Take reporting. We don’t just hand over the data. Because we understand who your travelers are, where they fly to, and how often they fly, we take the time to sit down with you and use that information to find meaning and actionable insights.
This is how The Travel Team elevates the travel experience. We don’t believe in a one-size fits all approach. We understand that our solutions have to be as unique as our customers.
We optimize your OBT.
Online booking tool (OBT) management is another area where we distinguish ourselves. As a certified SAP Concur Elite Partner, we excel at managing the full Concur Travel suite, from TripLink to its integration with Concur Expense, and help our customers optimize and manage these powerful systems.
That takes the form of troubleshooting and providing guidance on best practices. And we offer free consultations and training sessions to gauge and maintain the health of your Concur environment.
We also help you make the most of the suite by designing unique processes and custom capabilities within Concur Travel that are tailored to your business needs. For example, we can design a custom payment process that integrates airline UATP cards and automates payment applications by airline. This allows you to take advantage of airline offers in a way that’s consistent with your program’s online booking strategy.
We share the responsibility of management, we don’t just pass it off.
Our goal is to create a holistic travel experience for each one of our customers, which means we work with you and share the responsibility of management. We’re not just handing you a set of tools and saying “good luck.” We’re digging in and really getting to know your business and your culture. That’s how we’re able to really maximize your travel and optimize your spend.
And for those looking to make a TMC switch, that’s what makes us the right choice.
